| |
Featured Links
Book Store
Browse by Category
Career center
Consulting center
Feature Products
HR Events
HR Jobs
HR Marketplace
HR News & Trends
HR Posters
Law Advisor Connection (New)
New Products
Product Showcase
Research Center
Round up
Shopper Outlet
Top Ten HR lists
Advertising Policies
Ask the Experts
Certification Center
Conferences and Seminars
Experts Profile
Register for Free
NewsLetter signup FREE
RSS Login
Smart Buys
Women in the Workplace
Top Ten HR Lists
Link Resources
Suggest a Link
Directory Services
Sign Up
Certification Listing (New)
Consultants Listing
Merchant Listing
Rated top expert site

Subscribe and receive 5 popular summaries FREE! 
Problem: So many great books. So little time.
Solution: Read less. Learn More. Subscribe to Soundview Executive Book Summaries! click here
You probably spend a great deal of your time looking for new customers or clients. However, are you sure you are doing enough to hold onto the ones you've got.  Great customer service starts with a good understanding of your customer service objectives and keen insights into what your customers think of you. 
Featured Articles     
 Browse our featured article section
Customer Satisfaction and the Service Business
by Jennifer Cram

The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satis ...

Click here to view full article»
Under Promise and Over Perform: The Art of Managing Customer Expectations
by Dr. Gary S. Goodman

I’ll always feel warmly about Conrad’s restaurant, in Glendale, California.

On the morning of the Northridge earthquake, Conrad’s was the only restaurant in town that opened fo ...

Click here to view full article»
Get Better or Get Out of the Game
by Ron Karr

Customers don't care what your mission statement says. They care about how you treat them. To be successful as a salesperson in today's environment, great customer service must be your first ...
Click here to view full article»
Tips on Dealing with an upset Customer
by Charles Carter

From time-to-time you will come face-to-face with a customer that isn't happy with your service. What you do next is critical to your customer relationship. ...
Click here to see full article

DAILY DEALS - Save every day with our TODAY ONLY Specials at FranklinCovey.com.

Featured Products   


WebSurveyor's affordable online survey tools allow you to conduct an unlimited number of surveys, empowering you with real-time feedback to drive your business.



Module 1: The Customer Service Distinction
Module 2: Knowing and Using Your Tools
Module 3: Managing the Difficult Customer
Module 4: Complaint Management and Problem Solving

Marketing  your seminar, teleseminar, webinar, elearning class or corporate sponsorships is easy using our web site and pay-for-performance registration services.  Advertise your seminar or training class on HRshopper.com and fill some of those empty seats today! 
More Details
Help And How-To   
The Simplest Solution to Customer Satisfaction


Advertise with us

Share your knowledge,
network with your peers

Join the "Ask the Experts" program now!

Free enrollment, no obligation.

Free Web Page

HR Tools
Share your HR business
tools with us and get
CASH details
Best Sellers
What's New
What's Hot

Join the HRshopper.com shopper alert

Email :